FREQUENTLY ASKED QUESTIONS

WHAT'S UP WITH SHIPPING?

Your order will be processed and shipped within 3-7 business days from the date of purchase. You will receive an email confirmation and the accompanying USPS tracking number when your package has shipped.

The Break is happy to offer both domestic and international shipping.

For orders sent to addresses within the US, The Break offers a $7 USPS flat rate and your package will arrive anywhere between 3 – 8 business days once shipped.

For international orders, The Break offers an $18 flat rate with USPS international first class shipping. Estimated delivery is between 10-21 business days and includes limited tracking information as we cannot track exact whereabouts once the package has left the country. Customs offices may delay estimated arrival dates. Customs fees and/or taxes are the sole responsibility of the buyer.

The Break assumes no responsibility for packages that are lost or stolen.

 

WHAT IF I'M NOT SATISFIED?

If you are not completely satisfied with your purchase, you may return the item within 14 days for exchange or store credit.

To make an online/instagram return to The Break, please mail the item back to us with 14 days of purchase. You may also make a return in-store, for hours and location click here

Note: Buyer is responsible for the cost of return shipping.

The Break cannot provide exchanges for size or color on one-of-a-kind merchandise. However, store credit is available. Please email contact@shopthebreak.com with any additional questions!

WHAT SIZE AM I?

When shopping for vintage and pre-owned pieces online, it’s best to follow our garmet measurements as opposed to the marked size. Clothing and sizing has changed over time and differs between brands. Should you have any questions about specific measurements, feel free to contact us directly at contact@shopthebreak.com.

 

DO YOU RESPECT MY PRIVACY?

Of course we do! The Break collects customer information in an effort to improve our customers’ shopping experience, to communicate with our customers about our products, services and promotions, and to enhance and improve the performance and accuracy of our operations and website. We collect information such as your name, e-mail and postal address and credit card numbers, that you provide to us when you place an order, when you save your information with us or when you participate in a sweepstakes, promotion or survey. The Break may use your information collected online to process and fulfill your order. We do not share any of this information with third parties.

 

ANYTHING ELSE I SHOULD KNOW?

The Break Vintage claims no ownership over the brands, names, and trademarks listed for sale. We are not affiliated with any design or production companies. Our products are curated from vintage, consignment, and thrift stores throughout the world. While we follow strict guidelines for maintaining the highest quality product, normal wear should be expected. Because of the second-hand, transient nature of vintage, some pieces may have areas of discoloration or wear.  Imperfections will be noted to the best of our ability.

 

We are now carrying independent lines that are representative of our mission and aesthetic! These are small, international brands that we are proud to have as members of The Break family. These products are new and ususally hand-made. Please see our BRANDS page to learn more!